Privacy Policy
Last Updated: September 29, 2026
Fishlabs LLC, doing business as Dripseed.ai ("Dripseed," "we," "our," or "us"), respects your privacy. This Privacy Policy explains how we collect, use, process, and share information when you visit Dripseed.ai or use our products and services (the "Service").
1. Information We Collect
We may collect information that you provide directly to us, including:
- Name, email address, phone number, and other contact information
- Account and login information
- Payment and billing information
- Content, files, messages, recordings, transcripts, documents, or other information you provide through the Service
- Information you provide when communicating with us or requesting support
Information from Connected Services
You may choose to connect Dripseed to third-party services, including email, communication, meeting, calendar, CRM, productivity, social media, storage, analytics, and other platforms.
When you connect a service, you authorize us to access and process information from that service as necessary to provide the features and services you request.
The information available to us depends on the service you connect and the permissions you grant.
You may disconnect a connected service at any time through Dripseed or the applicable third-party provider where that functionality is available.
Information Collected Automatically
When you use the Service, we may automatically collect information such as:
- IP address
- Browser and device information
- Operating system
- Usage information
- Pages, features, or functions you interact with
- Log and diagnostic information
- Approximate location derived from your IP address
We may use cookies and similar technologies to operate, secure, analyze, and improve the Service.
2. How We Use Information
We use information we collect primarily to provide you with the Service and perform the services you request.
This may include using information to:
- Provide, operate, and maintain the Service
- Process and analyze information on your behalf
- Provide features and functionality you request
- Connect and interact with third-party services you authorize
- Generate summaries, insights, recommendations, reports, or other outputs
- Manage your account
- Process payments
- Provide customer support
- Monitor, troubleshoot, and improve the performance and reliability of the Service
- Detect fraud, abuse, and security issues
- Comply with applicable legal obligations
3. AI and Automated Processing
Certain features of Dripseed may use artificial intelligence, machine learning, or other automated processing.
Information you provide or authorize us to access may be processed by Dripseed or our service providers as necessary to provide the features and services you request.
We do not use your private customer content to train general-purpose AI models unless we specifically disclose otherwise and obtain any consent required by law.
4. How We Share Information
We may share information with service providers and technology partners that help us operate and provide the Service, including providers of:
- Cloud hosting and infrastructure
- Communications
- Analytics
- Payment processing
- Customer support
- Artificial intelligence and machine learning
- Security and monitoring
- Other technology and business services
We provide these parties with information only as reasonably necessary for them to perform services for us or help us provide the Service.
We may also disclose information when reasonably necessary to:
- Comply with applicable law or legal process
- Protect Dripseed, our users, or others
- Investigate fraud, abuse, or security issues
- Enforce our agreements
- Complete a merger, financing, acquisition, reorganization, or sale of all or part of our business
We do not sell your personal information for money.
5. Third-Party Integrations
The Service may connect with third-party applications, platforms, APIs, accounts, data sources, and other services at your direction.
By connecting a third-party service, you authorize Dripseed to access and process information made available through that connection for the purpose of providing the Service.
Third-party services are governed by their own terms and privacy policies. We are not responsible for the privacy or security practices of those third parties.
You may revoke Dripseed's access through Dripseed or the applicable third-party service where that functionality is available.
Google User Data
If you connect a Google account or Google Workspace service, our use and transfer of information received from Google APIs will comply with applicable Google API Services User Data Policy requirements, including Limited Use requirements where applicable.
Google user data will be accessed, used, and shared only as necessary to provide or improve features you request, maintain and secure the Service, protect against fraud or abuse, or as otherwise permitted by applicable Google policies and law.
6. Data Retention and Security
We retain information for as long as reasonably necessary to provide the Service, maintain legitimate business records, comply with legal obligations, resolve disputes, and enforce our agreements.
We use reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure.
No electronic system or method of transmission can be guaranteed to be completely secure.
7. Your Choices and Rights
You may request access to, correction of, or deletion of your personal information by contacting us.
Depending on where you live, you may have additional privacy rights under applicable law.
You may also disconnect third-party integrations or revoke permissions directly through the applicable third-party service.
You may unsubscribe from marketing emails using the unsubscribe link included in those messages. We may still send transactional or service-related communications.
8. Children's Privacy
The Service is not intended for children under 13, and we do not knowingly collect personal information from children under 13.
If we learn that we have collected personal information from a child under 13, we will take reasonable steps to delete it.
9. Changes to This Policy
We may update this Privacy Policy from time to time as our Service, business, or legal obligations change.
When we make changes, we will update the "Last Updated" date above.
If we make material changes, we may provide additional notice where appropriate.
10. Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact us at:
Fishlabs LLC
1570 Atkinson Road, Suite 105
Lawrenceville, GA 30043
info@dripseed.ai